Privacy Policy for Southern Cross Building Consultants

Effective 25th October 2024

At Southern Cross Building Consultants, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Australian law, specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Name
• Contact details (such as email address, phone number)
• Demographic information (such as age, gender)
• Information about your interactions with our website and services
• Payment details for transactions
• Any other information you voluntarily provide to us

We may also collect non-personal information such as website usage data through cookies and analytics tools to improve our services and your user experience.

2. How We Collect Information

We collect personal information in various ways, including:

• When you visit and interact with our website (www.southerncrossbc.au)
• When you subscribe to our newsletters, fill out forms, or make purchases
• Through cookies and similar technologies to track website usage

3. Why We Collect Information

We collect your personal information for the following purposes:

• To provide and manage our services
• To process transactions and manage billing
• To communicate with you about updates, promotions, and services
• To personalise your experience and improve our website
• To comply with legal obligations

4. Disclosure of Information

We will not share your personal information with third parties except:

• When necessary for service providers to perform business functions (e.g., payment processors, IT services)
• If required by law or for the purpose of legal proceedings
• When you provide consent for us to share your information

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We are committed to protecting your personal information from unauthorised access, alteration, or disclosure. We take reasonable steps to store your information securely using industry-standard security measures. However, no online platform is entirely secure, so we cannot guarantee the absolute security of your information.

6. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and ask for corrections if necessary. If you wish to access, update, or delete your information, please contact us at jason@southerncrossbc.au. We will respond to your request within a reasonable time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external sites you visit.

8. Cookies

Southern Cross Building Consultants uses cookies to collect information about how you use our website and improve your browsing experience. You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: jason@southerncrossbc.au
Website: www.southerncrossbc.au